After registering for a webex training session, client is receiving an "Invalid URL" error message.
Solution:
This error is generally generated when the ActiveX controls are not enabled or blocked in Internet Explorer.
If you are getting this error after registering for a training session,
follow the steps below to adjust browser settings:
Open up a browser window.
Open the Tools Menu and select Internet Options.
Click On Delete Cookies
under General Tab, click OK
Click on Delete Files under
the same tab and click OK
Enabling ActiveX in Microsoft
Internet Explorer
NOTE:
Enabling ActiveX may pose a security risk. If your
computer is inside an organizational firewall,
consult your network administrator.
To install and use the Webex client software with
the Microsoft Internet Explorer (IE) Web browser,
you will need ActiveX enabled. ActiveX is a feature
in IE to enable you to add software components to
your browser. When IE was first installed on your
computer, ActiveX was automatically enabled.
Therefore, you will need to follow this procedure
only if your IE settings were
customized after the browser was installed on your
computer.
Internet Explorer 5, 6 or 7
From the browser menu, click Tools
/ Internet Options
Click on the Security Tab
Select the globe icon
representing the Internet Zone
Click Custom Level
Scroll down to the ActiveX controls and
plug-ins section
Under Download Signed ActiveX
Controls, select Prompt
Under Download Unsigned ActiveX
Controls, select Prompt
Under Run ActiveX controls
and plug-ins select Enable
Under Script ActiveX controls marked
safe for scripting select
Enable
Click OK to close the
Security Settings window (If prompted to verify
that you want to change the security settings
for this zone click Yes)
Click OK to close the
Internet Options window
Close and Restart your
browser
If you are still having issues viewing the session, downloading
Mozilla by
Firefox may resolve the issue. Mozilla utilizes Java instead
of ActiveX to connect to these sessions.
