SYSTEM UPDATES AND PATCHES

Advantage Software:

How do I know which software version and which Advantage program file I am currently running?

Once the Compulink software is open on your workstation, the title bar of the front splash screen will display both the software version number and the version of the Advantage program file installed on your system. The title bar displays in the following order: Advantage product being ran, Version of advantage product, Copyright date, version of advantage program file, Name of practice, Account number of practice, date of the advantage program file installed on your system. The example below displays the following information:

Advantage Product = MD Advantage
Version = 9.0
Copyright date = 2009
Advantage program file version= 9.1.0.1
Name of practice = Compulink Business Systems, Inc.
Account number of practice = 754
Date of advantage program file = 20091118

Where do I find what the most software update is and what is affected by the update?

Compulink software updates are listed on our "What's new" webpage. This page can be accessed via clicking on the "Web Site" option in the front splash screen of the (software version) software and selecting the "What's New" option. This page can also be accessed by browsing to the following website address:

http://www.Compulink-Software.com/customer_care/90whatsnew.htm

The title of the pages contains both the most current version of the Compulink software and the most current program file version. Software updates are listed in order of file version. This web page displays all software enhancements, changes and issue corrections based on those versions. 

How can I update my software to the most recent advantage program file?

Software updates can be performed one of two ways. Automatic program updates through CBSMail, and On Demand updates with the assistance of Compulink Customer Care.

Note: If the version of software you are currently running does not match the version on the "What's New" web site, the "On Demand" update is the only route to take. This is due to the fact that major software updates can take some time to perform and should be scheduled accordingly with a Compulink Customer Care representative.

Program updates are performed with the CBSmail software. Instructions for the setup and use of CBSmail are hereavailable in the Client Communication > CBSMail section of your Advantage Help file. When an updated is downloaded, the CBSmail program will display a message on the status tab that an upgrade is ready.

Automated updates will display in the "Automated Tasks" tab of CBSMail. The update will display "Update exe program file" in the description column. In order for CBSMail to automatically launch the software update, the product must be closed on all workstations, including the workstation running CBSMail.

Prior to running the update, it should be confirmed that no system backups are running. Once the software is closed on all workstations, CBSmail will trigger the launch of the program update. Once the program update is ran, the item is removed from the "Automated Tasks" tab.

Use the "Exit' button to close CBSMail. Launch the Advantage software.

How do I know that the update completed successfully?

When launching the software after an update, the splash screen will open as well as the login prompt. Login to the software. From the front splash screen, verify that the advantage program file version identified via the instructions above matches the current advantage program file version on the "What's New" web site.

So long as these dates match, the update has completed successfully.

Data Integrity checked on launch

When launching the Advantage software, all patient data tables are checked to ensure the proper structure is present. The software will display a "Possible Table Corruption" message when the software cannot properly confirm the structure of one of the tables. When this occurs contact Compulink's Customer Care at 1-800-888-8075 and a representative will assist in diagnosing and resolving the issue.

Example error message:

Operating System:

In addition to malware protection software, Windows Updates are the easiest, most reliable and cost efficient way to help protect your computer from the latest Internet threats. Installing the most current Windows Service Packs, Critical Updates and Patches are highly recommended.

 To check for available or missing Windows Updates, visit the following Microsoft Web site: http://windowsupdate.microsoft.com. 

 All current and supported Microsoft operating systems will have the ability to check for missing updates by viewing, downloading and installing the available Windows Service Packs, Critical Updates and Patches free of charge.  (Broadband Internet service may be required.)