Errors on launch "Unable to satisfy request as
diagnostics are in use"
or "Waiting for updates to complete at another
station"
Problem:
Receiving these errors: "Unable to satisfy request the
diagnostics are in use" or "Waiting for updates to complete at another
station"
when launching the software.
Solution:
Theses errors could be generated if the Product
Executable (i.e. EYECARE.EXE or EYEMD.EXE) is blocked by a firewall application such
as Norton Internet Security or McAfee Internet Security. Please note:
this problem is not unique to the server, the local stations on the network
could generate this error if the firewall is blocking the executable.
Here are some other possible causes:
 | Restart the Advantage Database Server Service on the server |
| Check for missing HELP.DBF file as this file is what typically controls
when this message comes up |
| In Compulink version 8.1 or newer, all clients with over 7 stations/users and all WAN
clients using RDP, must have SQL Server software (Advantage DataBase Server)
installed as a service on the server and Compulink's software must be
flagged to utilize this service. NOTE: when using McAfee firewall, you
must access the firewall settings and make sure the EXE is not blocked.
Disabling the McAfee firewall does not release the EXE. McAfee will continue
to block access and must be configured to allow full access. |
| If you are using an RDP session as Administrator to launch the software, use the MTIER
solution. |
| Clients with 5 to 6 users must use the ADSLOCAL.CFG file. |
| This error is generated when running diagnostics. |
| Check the ADS.INI for wrong paths such as LAN_IP=X.X.X.X or LAN_PORT=X.
The server name , server IP and the port must match the information from the
server. |
| Check ADSLOCAL.CFG for number of connections and user license
information |
| Client is mapped using IP address and not the server name (NETBIOS NAME)
|
