Scanner may require
calibration upon its first scanning attempt.
CAUTION:
If you have multiple twain
devices such as web cams and document scanners, always install the Bizcard Reader
LAST using only the latest drivers downloaded from the internet for all devices.
To create a handshake
between Bizcard Reader and Compulink software:
Search for any file name
with extension of .ds in the windows search utility (Use “*.ds”
without the quotation marks) in the search window. Do not use the windows
default wiatwain.ds file. The path for the “device Specific” file
should usually show as one of the following:
WARNING: THE
PATH IS CASE SENSITIVE!
Please enter exactly
as it reflects in your system.
For Win 9X or XP:
C:\WINDOWS\twain_32\EdtCard\EDT900.ds
For Win 2K or XP upgrades:
C:\WINNT\twain_32\EdtCard\EDT900.ds
Enter the path EXACTLY in
the appropriate workstation setup field by clicking EDIT: (Ins. Card Twain Device) in the
utility menu of the main page (see
below) and click save (icon next to the help icon)
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Step 1) Open the patient
demographics screen for your patient and click INSURANCE |
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Step 2) Add or select an
insurance carrier and click CARD
Error: "Your login access privileges do not allow you to update card".
Prior to scanning a card be sure and select or add an insurance carrier.
Multiple images or
patient's drivers license image can be added by selecting different carriers. |
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Step 3) Click the appropriate SCAN button for the FRONT
or BACK of the card
If you are planning on printing your
cards, check Scan two-sided card (front and back) and only use
the FRONT window. Using this option will print the card on one
sheet. |
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| Compulink recommends
200 dpi Resolution, Grayscale (8 bits) or
True
Color (24 bits) with
Auto Start Scan feature checked (optional).
Using Auto Start
Scan will eliminate the need for pressing the second scan button.
The scanner will pull the card through once the card is detected.
Caution: Choosing True Color (24 bits) or higher resolutions
will increase the size of the image and may result in Error 5017 (see
troubleshooting section below) |
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Step 4) Click Scan in the BizcardReader Driver interface or
place the card in the scanner to transfer the image if AUTO Start Scan
is enabled. |
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Access Violation or lock-ups can also occur if from within the BizCard
reader screen settings you click cancel and exit without scanning. You must
exit the Advantage software and launch it again for the software to function
in this section again. Some screens and records may be locked for a short period of time
or until the server is reset.
Make sure the card is
inserted in the scanner properly and all the way. Card not scanned properly
or missed scans causes most errors and lock-ups. If pressing the scan
button in the insurance screen will not respond or after an access violation, you must close and
re-open Advantage software. "Auto Start Scan" feature could eliminate some of
these issues. If you are using Advantage version 8.1, the new TWAINWAN has
improved this interface and a time-out has been built in. You must
have an executable dated 11/10/05 or better to take advantage of this
time-out fix. |
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The
path to the insurance card reader under the workstation setup is case
sensitive. You can copy and paste the path from the windows explorer
address bar where available. When using TWAINWAN, this path must exist
in the "workstation setup" of the session. |
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Certain plastic cards will scan solid black only. Try setting the image to
grayscale and change the brightness for these types of cards.
Calibration could also assist in scanning better quality images. |
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Error "Your login access privileges do not allow you to update card". This
error is produced when you try to scan a card without an insurance company
selected. An Insurance carrier must exist and selected before scanning a
card. |
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If
a card is too thin, you must use the plastic jackets provided or the scanner
will not pull the paper in. |
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In
certain instances and older versions of Advantage software, the "device-specific" (\EDT900.ds) file name needs to be
taken out from the path in workstation setup. (example For Win 9X
or XP: (C:\WINDOWS\TWAIN_32\EdtCard) |
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Windows should automatically detect the bizcard reader. If new device found
is not recognized as Bizcard Reader (for example: Unknown Device found), the
bizcard reader may be defective. |
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If
you are installing two TWAIN devices on one computer, be sure to only load
the latest device drivers downloaded from the Internet. DO NOT INSTALL ANY
ADDITIONAL SOFTWARE ON THE CD-ROM PROVIDED BY THE MANUFACTURER. Always
install the Bizcard reader last. |
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User must have WRITE/CHANGE access permission to the %system% directory (WINNT or
WINDOWS) directory when installing and using Bizcard Reader. If you
are using TWAINWAN, the user must also have access to the root of the "C"
drive. |
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Error 5017: Data was to long for the destination and was truncated Memo
field overflow.
Large file sizes and
large size transfer
causes this error. Compulink recommends using 200DPI, grayscale 8bit with
the "Auto Start Scan" feature checked. Only select higher resolutions when
it is absolutely necessary. |
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In most cases, updating
the drivers from
http://www.bizcardreader.com will help eliminate most drivers issues. Once the
drivers are updated, be sure that scanning is done with the recommended
resolution. |
