HOW TO: Install Terminal Services in Application Server Mode in Windows 2000

HOW TO: Activate a License Server by Using Terminal Services Licensing in Windows 2000

HOW TO: Configure Terminal Services for Remote Administration Mode in Windows 2000

The information in this article applies to:

SUMMARY

Terminal Services provides remote computers access to Windows-based programs that are running on the server. Microsoft Windows 2000 Server and Microsoft Windows 2000 Advanced Server includes Terminal Services Client Software to support 16 and 32-bit Windows-based clients. In remote administration mode, Terminal Services provides access to physically or logically distant servers. In Application Server mode, Terminal Services provides a multisession environment for server-side computing. This step by step article describes how to install Terminal Services using the Application Server mode.
 

Installing Terminal Services

There are three components necessary to understand when you are installing and enabling the Windows 2000 Terminal Services. The following list briefly describes these components:

Enabling Terminal Services in Application Server Mode

To enable Terminal Services in Application Server mode on the domain controller, the information technology (IT) administrator logs on to server as the administrator and performs the following procedures.

To enable Terminal Services:

1. Click Start , point to Settings , click Control Panel , and then double-click Add/Remove Programs .
2. Click Add/Remove Windows Components to start the Windows Components Wizard. In the Components list, to add or remove a component, click to select a check box. A shaded box indicates that only part of the component will be installed. Select the Terminal Services check box, and then click Next .
3. In the Windows Components Wizard with Terminal Services selected, click Details to see what is included in the component. You will see the two following sub-components:

NOTE : The required files are copied to your hard disk, and you can use server software after you restart the computer.
 

Troubleshooting

1. If an application is not working properly, it may be due to one of the following reasons:

REFERENCES

For additional information about how to activate a license server, click the article number below to view the article in the Microsoft Knowledge Base:

Q237811 How to Activate a Terminal Services License Server and Install CALs Over the Internet

For additional information about how to activate a license server, click the article number below to view the article in the Microsoft Knowledge Base:

Q306622 How to Activate a License Server Using Terminal Services

For additional information about how to connect your computer client machines to Terminal Services, click the article numbers below to view the articles in the Microsoft Knowledge Base:

Q306566 How to Connect Clients to Terminal Services Using Terminal Services Client

HOW TO: Activate a License Server by Using Terminal Services Licensing in Windows 2000

SUMMARY

This article describes how to activate a license server by using Terminal Services licensing.

 

Overview

You must activate a license server before it can issue licenses to Terminal Services clients. When you activate a license server, Microsoft provides the server with a digital certificate that validates the server's ownership and identity. By using this certificate, a license server can make subsequent transactions with Microsoft and receive client licenses for your Terminal Services servers. This article describes how to activate Terminal Services Licensing in a Windows 2000 Server or Windows 2000 Advanced server. The Terminal Services Licensing component must already be installed on the server.

You can activate a license server by using any of four different methods:

Each of these methods requires starting the console in the Terminal Services Licensing window. To start the console, click Start , point to Programs , point to Administrative Tools , point to Terminal Services Items , and then click Terminal Services Licensing .

If you cannot locate Administrative Tools by using the previous steps, use this procedure to locate Terminal Services Licensing in Control Panel:

1. Click Start , point to Settings , and then click Control Panel .
2. Click Administrative Tools .
3. Click Terminal Service Items .
4. Double-click Terminal Services Licensing .

Activating a License Server with the Internet

1. Open the Licensing Terminal Services window.
2. In the console tree, right-click the license server you want to activate, and then click Activate Server to start the Licensing Wizard.
3. In Connection method , click Internet , and then click Next .
4. In Licensing Program , click the program under which you purchased licenses, and then click Next .
5. On the next several pages, provide the required information for Microsoft to send you the server activation PIN, and then click Next . Your license server information is sent to Microsoft. After your request is processed, Microsoft sends an e-mail message that contains your server activation PIN.
6. In Completing the Process , choose whether you want to complete the process immediately, postpone completion until your PIN arrives, or restart the activation process, and then click Next .
7. In Activation PIN , type the PIN you received from Microsoft, and then click Next . Your license server is activated by using a digitally signed certificate. Use one of the following steps:

Activating a License Server with the World Wide Web

1. Start Terminal Services Licensing.
2. In the console tree, right-click the license server you want to activate, and then click Activate Server to start the Licensing Wizard.
3. In Connection method , click World Wide Web , and then click Next .
4. Connect to the Terminal Services Web site that is shown. You can connect to this site from any computer with Internet access. After you provide the required information, you receive your license server ID.
5. In License Server Activation , type the license server ID in the appropriate location, and then click Next . Your license server is activated. Use one of the following steps:

Activating a License Server with a Fax

1. Start Terminal Services Licensing.
2. In the console tree, right-click the license server you want to activate, and then click Activate Server to start the Licensing Wizard.
3. In Connection method , click Fax , and then click Next .
4. In Country/Region Selection , click your country or region, and then click Next .
5. On the next few pages, type the required information to activate your license server. You have the option to install client license key packs for your license server at the same time you activate the server.
6. Click Print to print the completed activation request form and fax it to Microsoft by using the fax number shown on the form. Microsoft will send you a fax containing the license server ID to complete the process.
7. Type the license server ID in the space provided in the "License Server Activation" screen, and then click Next . Your license server is activated.

Activating a License Server with the Telephone

1. Start Terminal Services Licensing.
2. In the console tree, right-click the license server you want to activate, and then click Activate Server to start the Licensing Wizard.
3. In Connection method , click Telephone , and then click Next .
4. In Country/Region Selection , click your country or region, and then click Next to display the appropriate telephone number to call.
5. Call the Customer Support Center (CSC) and give your product ID number as shown in License Server settings to the representative. You will also be required to provide your name, the name of your organization, and the type of licensing program you are using. The CSC processes your request to activate the license server, and creates a unique ID for your license server.
6. Type the license server ID that is provided by the representative in the space that provided, and then click Next . Your license server is activated. Use one of the following steps:

Troubleshooting

REFERENCES

For additional information about how to connect client computers to a Terminal Services server, click the article numbers below to view the articles in the Microsoft Knowledge Base:

Q306566 How to Connect Clients to Terminal Services Using Terminal Services Client

For additional information about how to activate a license server and install clients over the Internet, click the article number below to view the article in the Microsoft Knowledge Base:

Q237811 How to Activate a Terminal Services License Server and Install CALs Over the Internet

HOW TO: Configure Terminal Services for Remote Administration Mode in Windows 2000

SUMMARY

This step-by-step instruction guide describes how to configure Terminal Services in Windows 2000 Server for Remote Administration mode, which allows you to manage all of your computers remotely. This document describes how to install and configure Terminal Services, how to install and run the client, and briefly describes how to make Terminal Services work over firewalls.

 

Installing Terminal Services

You can install Terminal Services in two modes: Application Server mode and Remote Administration mode. Application Server mode is used for thin-client environments in which users have lightweight PCs and run programs remotely on the server instead of locally. Application Server mode requires a license for each connected user.

Remote Administration mode allows two low-resource simultaneous connections that are ideally suited for remote administration. No additional licenses are necessary, and the limit cannot be increased. This document describes Remote Administration mode.
 

To Install Terminal Services

1. Insert the Windows 2000 Server CD-ROM into the CD-ROM or DVD-ROM drive.
2. If a dialog box appears automatically after you insert the CD-ROM, click Install Add-on Components . If no dialog box appears, click Start , point to Settings , and then click Control Panel . Double-click Add/Remove Programs , and then click Add/Remove Windows Components .
3. In the list of components, click to select the Terminal Services check box.
4. Click to clear the Terminal Services Licensing check box if it is selected. You do not need this service for Remote Administration mode. Click Next .
5. Click Remote Administration Mode , and then click Next .
6. The Terminal Services Wizard runs and installs Terminal Services. Close the wizard when it is finished, and then reboot your computer if you are prompted to do so.

Connecting to Terminal Services

To connect to Terminal Services running on a server, you must use a Terminal Services client. The client is available on the server on which you installed Terminal Services, in the following folder:

%SystemRoot%\System32\Clients\Tsclient\Net\Win32

Create a share on your server so that you can easily install the client on any computer.
 

To Create a Share on Your Server

1. Use Windows Explorer to locate the %SystemRoot%\System32\Clients\Tsclient\Net\Win32 folder. Note that %SystemRoot% may be the C:\Winnt folder.
2. Right-click the Win32 folder, and then click Sharing .
3. On the Sharing tab, click Share this folder .
4. Change the share name to TSClient.
5. Click Permissions .
6. Click to clear the Full control and Change check boxes. Only the Read permission should be selected.
7. Click OK , and then click OK .

Follow the next steps on the computer from which you want to perform remote administration. The Terminal Services client runs on any 32-bit version of Windows, including Microsoft Windows 95, Microsoft Windows 98, Microsoft Windows Millennium Edition (Me), Microsoft Windows NT 3.5x and 4.0, Microsoft Windows 2000 Professional, and various server versions. Connect to the share you created earlier. The share is named \\ Servername \TSClient, where Servername is the name of the computer on which you installed Terminal Services. You do not have to follow the uppercase and lowercase convention that is used in this article.
 

To Install the Terminal Services Client

1. Connect to the \\ Servername \TSClient share that you created earlier.
2. Double-click Setup.exe .
3. Click Continue in the dialog box that appears, and then type your name and organization in the next dialog box.
4. Click I agree (if you agree) when you see the license agreement.
5. Click the large button in the next dialog box. You can change the installation path first, if you want to.
6. Click Yes when you are prompted whether you want all users to have the same initial settings.

Using the Terminal Services Client

Before you can manage your Terminal Services servers remotely, you must create a connection to these servers. This procedure uses the Client Connection Manager tool to create icons for all of the Terminal Services servers you want to manage.

 

To Create a Connection to the Terminal Services Server

1. Click Start , point to Programs , point to Terminal Services Client , and then click Client Connection Manager .
2. When the Client Connection Manager Wizard starts, click Next .
3. In the Connection name box, type a descriptive name for the connection.
4. In the Server name or IP address box, type the server's name or IP address, or click Browse to search for the server. When you are done, click Next .
5. Leave all automatic logon information blank. Using automatic logon information might present a security problem if a non-administrator has access to the computer from which you run the client. Click Next .
6. Click a screen resolution that is appropriate for you. It is best to use the largest area you can select (the client does not let you select an area that is larger than your local screen can display). Do not select Full screen at this time; you can toggle between windowed and full screen modes later. Leaving the initial connection in a window helps reinforce the fact that you are working on a remote computer rather than your local workstation. Click Next .
7. Leave the Enable data compression and Cache bitmaps check boxes clear. They are useful only if you are working over a slow dial-up link. Click Next .
8. Leave the Start the following program check box clear. You want the client to display the server's desktop. Click Next . Change the icons if you want to. Click Next . Click Finish to complete the wizard.

This process creates an icon for your server. Double-clicking the icon connects you to the server. You can also right-click the icon to change the connection properties if you need to.
 

To Connect to the Server Using Terminal Services

1. Double-click the server icon in Client Connection Manager.
2. The Terminal Services client window appears and displays the server's logon dialog box. You might need to double-click the window's title bar to see it all.
3. Type an appropriate set of credentials to log on to the server. Typically, you will log on as some kind of administrator (local, domain, or enterprise).
4. If you use correct credentials, you see the server's desktop.

Note that this is very different from using a remote-control product. You are not manipulating the keyboard, mouse, and screen at the server. Instead, you are logged on to the computer and have created a new session, but this session is displayed remotely, over Terminal Services, rather than locally at the computer. You do, however, have full access to the computer's programs just as if you were working at its local console.
 

Disconnecting the Terminal Services client

There is an important distinction between disconnecting from a session and logging off. If you only close the Terminal Services client window, your session remains active on the server. When you connect again, Terminal Services reconnects you to that session. Any programs that you left running in the session are still available. To end the session, you need to log off by using the remote computer's Start menu. Note that this logs you off and ends the remote session. It does not log off the user at the computer's local console.
 

Useful Client Shortcut Keys

You can take screenshots with these shortcuts:

Troubleshooting

Cannot Connect Because of a Firewall Between the Client and the Server
Terminal Services operates over TCP port 3389. If a firewall is protecting the server to which you want to connect, that firewall must permit inbound connections to the server's TCP port 3389. If you are running the client from behind a firewall, that firewall must permit outbound connections to TCP port 3389. Check with your firewall administrator for assistance.

Troubleshooting Terminal server

By: MRA - 06/2002

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Last modified: 01/07/10.